Rising Sun Research
Level 1, 180 Pulteney Street
ABN: 36 092 012 676
Ph: +61 8 8400 6475
Fx: +61 8 8400 6401
Frequently Asked Questions
- What are the minimum system requirements for running cineSync?
- What files can I view in cineSync?
- How do I setup my Firewall to use cineSync?
- How much does it cost to use cineSync?
- How do I Report Bugs or Suggest Features?
- How secure is cineSync?
- Can the participants in a single session be on any Operating System?
- What LUT formats does cineSync Pro support?
|What are the minimum system requirements for running cineSync?|
NOTE - System requirements are based on playing a 640 x 480 movie encoded using H.264
|What files can I view in cineSync?|
|cineSync supports most of the major movie and image formats that are available in QuickTime; The basic rule of thumb is; If you can view it in QuickTime, then you can view it in cineSync.
cineSync Pro accounts also support single frames of EXR, DPX and Cineon.
|How do I setup my Firewall to use cineSync?|
|cineSync uses an outgoing TCP port of 5068, and requires connections to the following IP addresses:
|How much does it cost to use cineSync?|
|cineSync is free to use for people who simply want to join an existing session. The ability to host your own sessions requires a paid cineSync account. Account packages are available as monthly, 6 month and 12 month subscriptions priced according to the maximum number of people you'd like to participate in your sessions; further information can be found here.|
|How do I Report Bugs or Suggest Features?|
|You can report bugs or suggest features by sending us an email. Alternatively you can send your ideas to us directly from the cineSync Menu on Mac OS X or from the Help Menu on Windows and Linux.|
|How secure is cineSync?|
|cineSync is secure by design; only synchronisation data such as 'I am on frame 10' and 'I have drawn a line here' are sent to the other clients in a session. In addition to this all communication is sent over an encrypted SSL connection.|
|Can the participants in a single session be on any Operating System?|
|Yes, the participants in a single cineSync session can join from cineSync for Windows, Mac OS X, Linux, or any combination.|
|What LUT formats does cineSync Pro support?|
|cineSync Pro supports Autodesk .3dl, Lustre .LUT and Scratch .3dl LUTs, Iridas .ITX and Iridas .Cube|