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Contact Details

Cospective Pty Ltd

Adelaide Studios,
226 Fullarton Road,
Glenside SA 5065,

ABN 36 092 012 0676

PHONE +61 8 8400 6475

Email support@cinesync.com

Service Status

Status Available

Current Server mandala2.cinesync.com

Current IP

Message All is well

cineSync Manual

View the online manual

Frequently Asked Questions

What are the minimum system requirements for running cineSync?
  • Mac OS X 10.8 or later
  • QuickTime 7
  • An internet connection that does not block port 5068
  • Intel-based Macintosh Computer
  • Windows 7 or later
  • An internet connection that does not block port 5068
  • Intel or AMD processor, 2.5GHz or faster
  • 2GB RAM
  • Dedicated 3D video card, 128MB RAM*

* Supported Chipsets: NVIDIA GeForce 6800 GT or greater; ATI Radeon 9800 Pro or greater. Laptop versions of these chipsets and integrated chipsets may work but are not supported.

NOTE - System requirements are based on playing a 1920 x 1080 movie encoded using H.264

What files can I view in cineSync?

cineSync supports the majority of modern video codecs. We recommend H.264 for efficient playback, however we support as standard:

  • H.264
  • MPEG-4
  • Avid DNxHD via Avid plugin (also requires Quicktime 7 on OSX)
  • Prores 422 (OSX only)
  • Photo-JPEG
  • Motion-JPEG
  • PNG
  • JPEG
  • TIFF

Other file formats may work, but we recommend the above as the most commonly used formats.

cineSync Pro also supports EXR, DPX and Cineon as single frames.

How do I setup my Firewall to use cineSync?
cineSync uses an outgoing TCP port of 5068, and requires connections to the following IP addresses:
While it is rare for firewalls to block outgoing TCP ports, if you experience connection problems it is worth checking that your firewall is not blocking this outgoing port.
How much does it cost to use cineSync?
cineSync is free to use for people who simply want to join an existing session. The ability to host your own sessions requires a paid cineSync account. Account packages are available as monthly, 6 month and 12 month subscriptions priced according to the maximum number of people you'd like to participate in your sessions; further information can be found here.
I’m seeing a “Session Full” message but don’t have any cineSync sessions running.
Sometimes users can leave a session running accidentally, which reduces the number of available users on your account. If you go to your cineSync admin page you’ll see an Active Sessions menu item on the right hand side menu. From there, you can see all the sessions currently active/registered on the cineSync servers and you can kill any sessions listed, immediately releasing licenses/users.
What is my Session Prefix and how do I update it?
Your session prefix is the combination of letters at the start of your session key. You can nominate your own session prefix, of 3-6 alphanumeric characters. If you go to your cineSync admin page you’ll see an Update Account Details menu item in the right hand menu. From there, you can update your session prefix, as well as other account details (username, password, billing details, etc).
How do I Report Bugs or Suggest Features?
You can report bugs or suggest features by sending us an email. Alternatively you can send your ideas to us directly from the cineSync Menu on Mac OS X or from the Help Menu on Windows and Linux.
How secure is cineSync?
cineSync is secure by design; only synchronisation data such as 'I am on frame 10' and 'I have drawn a line here' are sent to the other clients in a session. In addition to this all communication is sent over an encrypted SSL connection.
Can the participants in a single session be on any Operating System?
Yes, the participants in a single cineSync session can join from cineSync for Windows, Mac OS X, Linux, or any combination.